Your privacy is important to us. Pet Airways pledges to be responsible when gathering your personal information and to protect your privacy. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of Pet Airways’ commitment to protecting private personal information. Pet Airways reserves the right to change this Privacy Policy at any time and will notify users of any material changes by updating the policy here.

This Privacy Notice should answer your questions about the sources and kinds of information we collect, how we use it, when it may be shared with others, and how we safeguard its confidentiality and security. We also provide you with ways to correct the data you provide us and to limit our sharing of this data with third parties.

Information We Collect And How We Collect It
In order to facilitate your pet’s travel, and manage our business, we collect and maintain personal information about you and your pet. Pet Airways collects customer information from many sources to understand and meet your needs. We collect personal information about you from:

You, when you voluntarily provide us with information;

  • Your browser, when you visit our websites and your browser interacts with us;

  • Your transactions with any of the companies in the The New Pet Airways family

  • Other sources, in connection with providing your pet’s transportation needs and services.

The personal information we collect about you through these various sources may include, but is not limited to:

  • Name, addresses and telephone numbers

  • Email addresses

  • Credit/debit card number(s), including associated billing address(es) and expiration date(s)

  • Information necessary to facilitate travel or other services, including pet(s) names and details, emergency contacts, and special dietary or medical needs.

  • Use of products and services, flight status notification and online tracking

  • Personal information provided via survey, focus group or other marketing research efforts

  • Personal information provided to customer-service representatives to research and resolve issues or questions

Aggregate information
In addition to obtaining your personal information, when you use our site, we may collect tracking information such as your browser type, the type of operating system you use, the name of your Internet service provider, and pages visited on the site. Pet Airways gets this information by using technologies, including cookies and web beacons to increase the functionality and user-friendliness of our site and to better tailor our site to our visitors’ needs. We also use this information to verify that visitors meet the criteria required to process their requests. None of this tracking information identifies you personally; we collect it for reporting onsite activity in the aggregate. For example, we may want to know how long the average user spends on our site or which pages or features get the most attention.

Pet Airways does not knowingly collect personal identifiable information from children under the age of 18. If you are under the age of 18, please do not provide personally identifiable information of any kind whatsoever.

How Your Information Will Be Used
Pet Airways uses personally identifiable information to complete transactions and fulfill requests for our services. Pet Airways requires you to provide personal information when making a reservation to purchase travel for your pet.  In addition to processing, confirming and fulfilling the travel or other services you request, Pet Airways may use this data for administrative and analytical purposes such as information systems management, accounting, billing and audits, credit card processing and verification, customer-relations correspondence.

To the extent required by law, we may disclose personally identifiable information to government authorities, or to third parties pursuant to a subpoena or other legal process, and we may also use or disclose your information as permitted by law to protect the rights or property of Pet Airways, our customers, our website, or its users.

Pet Airways does not sell any customer information or share your email address with third parties except in compliance with this policy. However, we may disclose customer information to companies affiliated with Pet Airways and/or unaffiliated third parties to fulfill the products and services you have requested.

Pet Airways also uses customer information to identify, develop and market products and services that we believe you will value. From time to time, you may receive offers from affiliated Pet Airways companies carefully-selected third party companies with which we have a business relationship. In addition, we may provide information we collect about you to third-parties to distribute promotions, sweepstakes, marketing surveys, focus groups, interviews and other opportunities offered by Pet Airways. These third-parties are subject to stringent data security and confidentiality requirements and, upon completion of their services, all customer information is returned to Pet Airways or destroyed. You may choose to restrict these marketing communications and sharing of your information with third parties as outlined in the section below.

How You Can Opt Out of Marketing Communications and Sharing of Your Information With Third Parties
If you do not want Pet Airways to use or share your personal information for the purpose of sending you marketing or promotional materials, please email us at Your request will be handled promptly but you may still receive marketing communications that were already in process prior to receipt of your request.

Managing Your Email Product Subscriptions
You can subscribe to or opt out of Pet Airways’s email products by  sending us an email to

Information Security is important at Pet Airways. We maintain strict physical, electronic and procedural safeguards to protect personal information and we regularly review our security standards and procedures to protect against unauthorized access to personal information.

Links to Other Sites
We’d also like to remind visitors that we provide additional links to resources we think you’ll find useful. These links will lead you to sites that may operate under different privacy practices. Our visitors are responsible for reviewing the privacy statements for such other websites, as we have no control over information that is submitted to these companies.

Contacting Us
If you have other questions, comments or concerns about our privacy practices, email us at

Privacy Modifications
Pet Airways reserves the right to change this Privacy Policy at any time. We will post any changes here, so be sure to check back periodically. Although this Privacy Policy is not a contract and does not create any legal rights, it does serve as an expression of Pet Airways’s commitment to protecting private personal information. This policy was last updated on November 15, 2017.