FAQS - Arrival

Can I have someone else pick up my pet?

Yes, that is no problem, but...

You will need to specify the person who is authorized to pick up your pet at the arrival city.


Please note, only the authorized person that you designate can pick your pet up after presenting proper identification.


We will not release your pet to anyone else.

How long after the plane arrives will I be able to pick up my pet at the lounge?

Your pet will be available at the lounge about 30 minutes after arrival. If the arrival time is after midnight, we will board your pet until the next morning.