FAQS - Pet Travel
What are your security procedures?
At Pet Airways, we take security very seriously. Our number one priority is the safety and comfort of your pet. Per federal regulations, we examine the contents of all pet luggage bags, and we provide all carriers for transport. Our Pawsengers™ are never left unattended and are always under the care of our trained Pet Attendants. We do not x-ray or scan Pawsengers at any time. However we do visually examine all pets at check-in to ensure they are healthy enough to fly and to identify any stress or other unusual behavior.
Do I need a new health certificate for the return flight?
If your return flight is within 3 months of your first flight and your pet's shots remain current during that time, you do not need a new health certificate. If your returning flight is more than 3 months later then you will need a new health certificate dated within 14 days of your pets flight.
Do you discriminate against transporting breeds like Pit Bulls, etc?
The answer is no. We do not discriminate against transporting any pet breed.
What we must do is provide for the safety of our staff and other pet travelers. Unfortunately, whether it is because of breeding or trained behavior, some breeds have a higher aggressive tendencies than others. This is simply a well-documented fact.
So that we can take proper precautions, for any breed, we need to know the aggressive tendancy of any pet we transport, whether a Chihuahua or a Pit Bull, and therefore be able to act accordingly in our handling techniques. That is the only "advance arrangement" we need.
We apologize, in advance if that offends owners of certain breeds. We know that a few bad incidents, highly publicized in the press, do not fairly judge the nature of a certain breed and especially individual pets.
Can I track my pet?
We record your pet's status each time he or she is moved and/or at specific intervals, and every 15 minutes in the air.
You can monitor your pet's journey online at www.petairways.com
What about potty breaks?
Potty breaks are given on a regular schedule and when needed. There is potty time before and after the flight, and on stopovers depending on the time since the last potty break. All potty breaks will occur in a secure environment.
Can I fly with my pet?
No. This is a pet only airline. No humans please!
Should I feed my pet before travel?
For the comfort of your pet, our vets recommend you do NOT feed your pet within 4 hours of travel.
Do I need to purchase a pet carrier or kennel?
Never! An in-flight pet carrier is provided for each Pawsenger during the flight as part of the fare price. We provide great quality pet carriers from Petmate. Just bring your pet to the Pet Lounge (dogs must be leashed and cats must be in a secure carrier)and we will do the rest! Please note: Your pet will be provided the carrier size reserved when making your reservation. Each carrier size has limited spots on our planes. Please measure your pet carefully when choosing a carrier size during the reservation process or an upgrade charge will apply. The max height is determined by measuring from the floor to the top of the shoulders (withers).
How do I calculate the correct size carrier for my pet?
The correct size carrier is based on the height of your pet when your pet is standing in its natural position. Measure the max height as the distance from the floor to the top of its shoulders (withers).
Based on the pet height you enter into our reservations system we will assign the correct pet carrier size. Please note: It is very important you measure correctly. Each flight has a limited amount of spots for each carrier size. If your pet does not fit the carrier you selected, an upgrade charge will apply. If a bigger carrier is not available your pet will not be able to travel and no refund will be given.
Can my pets travel together in one carrier?
No, each pet must be in a separate carrier.
Can my puppy or kitten fly on Pet Airways?
Puppies and kittens are welcome on Pet Airways if they are at least 8 weeks old and weaned at least 5 days before flying. Please bring the health certificate with you for check-in. Please make sure you measure accurately when determining the correct carrier size. We know all puppies and kittens are cute and cuddly but they come in so many shapes or sizes that we want them to be comfortable!
Can my pregnant pet travel?
Yes, depending on how pregnant your pet is at the time of travel! Pets expected to whelp within two weeks of travel are not allowed to fly on Pet Airways. We will need you to accept and sign a no-liability statement, for obvious reasons.
Should I give my pet a sedative before travel?
Absolutely not! The most common tranquilizer, H-acepromazine has VERY serious consequences for traveling pets: it relaxes the respiratory muscles which makes breathing more difficult, it could lead to over-exertion just for breathing, which will lower blood sugar ,it alters the body's temperature control mechanism.
We will NOT ACCEPT animals for travel that appear sedated. You may either take your pet back home for 24 hours, or we will board your pet at a Paws Lodge at standard rates for 24 hours and reschedule travel.
Does my pet need a health certificate or any shots?
Within 2 weeks of your pet's travel date, your vet must certify your pet is healthy enough to fly. The certificate covers all the health requirements for your pet's travel as follows:
We recognize that medical decisions concerning vaccine selection and administration protocols are among the most complicated medical decisions and are left to the discretion of the administering vet.
I have a health certificate from last year. Can I still use it?
No. To be valid, a health certificate must be issued no more than 14 days prior to travel.
What makes Pet Airways different?
We are different than any other airline... Pet Airways is a pet-only airline! 1) Pets fly only in the main cabin, NOT CARGO! 2) Climate-controlled cabin with plenty of fresh cool air. 3) In-flight Pet Attendant on-board at all times with frequent checks on Pawsengers. 4) No need to buy a carrier. A carrier is provided for Pawsengers on each flight! 5) Potty breaks before and after flights. 6) A caring team on a mission for safe and comfortable pet travel!
What types of pets can fly on Pet Airways?
We love to fly dogs and cats! In addition, we can transport small pets such as rats or Guinea pigs. We currently do not accept rabbits. Please inform us if a pet has previously demonstrated aggressive behavior to ensure the Pawsenger is properly cared for during their trip. Oh yeah, human passengers are not allowed on Pet Airways!