FAQS - Boarding

What happens if I'm late for my pick-up?

No problem. Your pet's safety and comfort is always assured.

If our Pet Lounge is closing and your pet is still on-site, and we haven't been able to contact you, we will make sure that your pet is accommodated at the Pet Airways Affiliated Pet Resort. You will be responsible for any boarding fees.


What are the arrangements for food if my pet requires boarding?

We try to provide each of our Pet Airways Affiliated Pet Resort guests with food requested by the pet parent. If no specific food has been requested, our guests receive the "brand-du-jour."

However, if your pet does require a special diet, we encourage you to include food for the trip. Pre-measure each meal in a separate bag labeled with your pet's name to ensure your pet receives the same amount of food he or she receives at home.