FAQ - During The Flight
Absolutely one hundred percent! That's one of the things that makes Pet Airways so special. Unlike commercial airlines, our pawsengers are NOT cargo! They travel in the main cabin of the plane. The plane is lit so our Pet Attendant can see into the pet carrier and see how your pet is doing. The temperature in the plane is kept at a comfortable level, not too hot, not too cold, and we make sure that good clean fresh air is constantly circulating at all times.
Our pawsengers travel in the main cabin of the planes:
- fully-lit, climate-controlled and pressurized
- a trained pet attendant monitoring them
- pets fly securely and comfortably in individual pet carriers
- our pet attendant checks on pawsengers every fifteen minutes during flights
The planes are regular planes that have the "human" equipment removed. No seats, overhead bins, etc.
Pet carriers are secured to the plane with special fasteners that secure the pet carrier in place so there is no chance of accidental movement.
All pet carriers face the "aisle" so that our pet attendant can easily look in and see our pawsengers as they walk up and down the aisle.
Dog and cats (and others) have separate areas.
Although this sounds like a great idea, it is best if pawsengers do not eat or drink in the air. Because of the altitude and motion of the plane, pets may get queasy. On the other hand, if our Pet Attendant sees that a pawsenger badly needs some water or something to chew on, we will give them a little to make them feel better.
For the comfort of your pet, our vets recommend you do not feed your pet within 4 hours of travel.
Our vets recommend not feeding your pet during the flight, after all, pets can get motion sickness too.
Yes we have a trained Pet Attendant on board at all times to check on the comfort of your pet.
If your pet will require medication during the day, please specify this when you make the reservation. Don't forget to bring the medication, with written instructions at check-in. Our trained pet attendants will be able to administer the medication per your instructions.
If your pet becomes ill during the flight, we will notify you as soon as possible, and discuss with you whether your pet should continue with planned travel. If your pet's illness becomes life-threatening, we will divert the flight to the nearest airport as soon as possible and contact either your vet if available or our vet for the course of action we should take.
